At XXCSR INC, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or needs, and we’re here to help. This policy outlines how you can return or exchange items and what the conditions are for these requests.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in original, unaltered condition.
  • All original tags must still be attached.
  • The item must be returned in its original packaging.
  • The return request must be submitted within 30 days from the delivery date.
  • The item must not be damaged due to improper use, wear, or stains caused by the customer.

2. Free Return and Exchange for Eligible Items

  • United States Orders: For eligible items purchased within the U.S., we offer free returns and exchanges. You can initiate the return process by contacting us, and we will provide a pre-paid return label for you to send the item back at no cost.
  • International Orders: For customers outside the United States, the return shipping cost will be borne by the customer. We recommend using a traceable shipping method for the return of products. Please ensure the product is returned in its original condition to avoid any issues with your refund or exchange.

3. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Sale items (unless defective).
  • Gift cards.
  • Items marked as non-returnable at the time of purchase.
  • Custom or personalized items (if applicable).
  • Products that have been altered, worn, washed, or damaged by the customer after receipt.

4. Returns Process

To initiate a return or exchange:

  • Contact Us: Email us at [email protected] with your order number and reason for the return.
  • Approval: We will assess your return request and send you return instructions.
  • Return Label: For U.S. customers, a return label will be provided. For international customers, please arrange return shipping at your own expense.
  • Return Timeline: Please return the item within 15 days after receiving the return approval.

5. Refund Process

  • Refund Timeline: Once we receive and inspect your returned item, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.
  • Shipping Costs: The original shipping fees are non-refundable, unless the item is defective or incorrect.
  • Customs Fees: For international orders, any customs duties or taxes paid on the original shipment are non-refundable. We are not responsible for fees incurred at customs.

6. Damaged or Defective Items

If you receive an item that is damaged or defective:

  • Contact Us Immediately: Please email us at [email protected] within 7 days of receiving the damaged or defective product.
  • Provide Evidence: Include clear photographs of the damage or defect in your communication.
  • We will cover the return shipping costs for defective or damaged items and offer a full refund or exchange based on your preference.

7. Customer Responsibility

When returning an item, the customer must:

  • Ensure the item is in its original, unused condition.
  • Use appropriate packaging to prevent damage during the return shipping process.
  • Include original tags and packaging with the return.
  • For international returns, customers are responsible for the return shipping costs, customs duties, and taxes.
  • Returns will not be accepted if the product has been worn, damaged, altered, or has any signs of use (such as stains, odors, or excessive wear).

8. Exchanges

  • Product Availability: Exchanges are subject to product availability. If the item you wish to exchange for is out of stock, we will offer you a full refund.
  • Exchange Process: To exchange an item, initiate the return process, and select the new product you wish to receive. The new item will be shipped to you once the original item has been returned and inspected.

9. International Orders and Customs Duties

  • Customs Fees & Taxes: If you are an international customer, be aware that additional fees may apply to your order when it reaches your country. These fees are your responsibility and will need to be paid before delivery can be completed.
  • Returning International Items: International customers are responsible for the return shipping fees, and we cannot cover any customs duties or taxes. If customs charges are incurred during the return process, these must be paid by the customer to receive the returned product.

10. Exchange Rate for Refunds

If you paid in a currency other than USD, the refund will be processed in USD. The exchange rate at the time of the refund may differ from when the purchase was made, and XXCSR INC is not responsible for any differences in exchange rates.

11. Contact Us for Assistance

If you have any questions regarding our Refund and Returns Policy or need assistance with your return, please feel free to contact us:

  • Email: [email protected]
  • Phone: 342-173-2762
  • Address: 6844 Bardstown Rd Suite 766, Louisville, KY 40291 US